Rusk Heating & Cooling: Customer Testimonials

We at Rusk Heating & Cooling are proud to have nearly 2,000 five star customer reviews. Nothing makes us happier than making our clients smile!Read through some of our most recent reviews below:

Thanks for your feedback, everyone! Our family, serving Greater Covington and Northern Kentucky for 150 years, is dedicated to assisting you in finding a dependable, high-quality indoor comfort system that operates safely, can lower your monthly cost, reduce indoor air pollutants, and regulate temperature and humidity. A system that meets your expectations and fits your budget!

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Rusk Heating And Cooling

4.8

Based on 324 reviews

Rusk Heating And Cooling

4.8

review us on See all reviews

Alex Mihailoff

1726008974

Great 👍

LEO TANNER

1725992243

Knowledgeable, courteous and efficient everytime.

Phyllis Walker

1725988589

Our business, Professional Properties, uses Rusk Heating and Cooling for all of our HVAC repairs and/or new units that were damaged by water or fire. They do an excellent job for us! I have also used them for my home and they show up on time and are very courteous to all of our homeowners who need their services. We have never had a complaint about them at all! They are excellent!

Jeremy LaVelle

1725986044

The last cold snap we endured, we lost our really old furnace, it gave up the goose. We contacted RUSK, we had seen their ads on TV, radio, and their work vans all over the tri-state area.Their technicians were at my house with a quickness, I couldn't believe it. They figured out the issues with our old furnace and we determined it was time for a new one.They had the old one removed and the new one installed in only one day! We were blessed to have heat again, living and sleeping like an Eskimo is not fun!they've got a life-long customer in me and I'll recommend their service to anyone that will hear me.Thank you RUSK!

Steve France

1725921632

So pleased so far with Rusk Heating and Cooling. We have an old boiler system with forced hot water. We needed to move a radiator in our master bathroom to an opposite wall to accommodate the new design. Professional, timely, courteous, and experts in the field, we were so pleased with the work they did moving the supply/return plumbing lines. Highly recommend, especially if you have a boiler heating system.

Michael Leeds

1724686651

My A/C was fixed and cleaned within 30 minutes of calling on a Sunday morning. Best response and service I’ve ever had.

Sue Espelage

1723141693

The work is always done right the first time. The workers are professional and courteous. They clean up after their work is done. We have no complaints

Janet Banks

1722946679

Excellent all around!

Larry Ollendick

1722944530

Fast friendly service by a well trained experuence serman. Thank you.

Nancy Hudson

1722901333

Very knowledgeable service person who was willing to explain the problem with our AC. Will use again.

Kenneth Haag

1722890150

Have depended exclusively on Rusk for nearly 20 years. They always come through!

Neal Smyth

1722889812

Rusk has taken care of our HVAC for almost 20 years. Response is always prompt, professional, polite and fairly priced. I’ve recommended them several times and NEVER been let down. Our favorite tech Dave has been with them 50 +/- years. The guy who had to fill in on a Dave off day recently, only 40 years or so. ‘Nuff said. Old time quality and reliability.

Tony F

1722864070

We experienced AC problems on a Friday night and left a message. We were called back Saturday morning and the tech was here by about 10 AM. He diagnosed the problem and gave us options for repairs. The AC was up and running before noon. Overall, we were treated fairly and they do good work. We are very satisfied with Rusk.

Timothy Charles

1721861954

Stephen Stockwell

1721860436

Have used Rusk for decades. Great service and expertise.

Richard Holiday

1721839426

Professional, quality work but can be expensive.

Rhonda Mueller

1721834457

Have used Rusk for many years they are professional and friendly. They contact me when my maintenance service is due which I love

Talitha

1721832144

I have used Rusk for many years! Their technicians are competent, knowledgeable and well mannered.

Robert J Bennett

1721828877

The Rusk team was professional from the walk-thru and estimate to the completion of the work. Very timely in getting things done, great product (we had the entire HVAC system replaced) and competitive price. Customer service was great. I highly recommend the folks at Rusk!

Andrea Lonneman

1721681125

We recently got a new air conditioner from Rusk because our old one was not working efficiently.We got quick service and were able to get the new air conditioner installed with 4 days. We are very pleased.

james raphael

1721338564

Everything went well. System is A-OK until next season. Thank you

kim combs

1721245613

Excellent service. Always have same representative come in fall and spring

Mark Reis

1721244036

On time clean things that the other company had never touched. The last company was here for about 15 minutes, Russ was here for almost an hour. They do maintenance right.

Michael Newton

1721238283

They did a fantastic job as usual, and we're very courteous and knowledgeable. Glad to have them as a service

Brenda Whetstein

1721172743

The tech was very knowledgeable and friendly and explained what needed to be done and even did my yearly checkup with the service call to install my control board.

Joe Pennington

1721147475

Rusk has maintained my HVAC equipment since 1990. Always on time and responsive to emergencies. No complaints: happy with this company.

Chris Thon

1721070102

Rusk installed my new HVAC system this spring. I reached out to them through their website on a weekend and received a response from Steve Morrison(owner) within an hour. Steve who is a wonderful person came out himself to start the estimate and I had it the next day. They arrived as promised and the system was installed on time. The installers that came out were very professional and courteous. Had a mild problem on a hot weekend in July where the system shut done and contacted them after hours. Within about 15 minutes Steve Morrison called me and was able to walk my wife through a problem with a moisture sensor. AC was back in action and they were out early in the week to replace the sensor.I would highly recommend Rusk to anyone looking to replace or service their HVAC. Great people who provide great service.

Tim Gonya

1721066215

Professional, courteous, reliable. Treat you like family.

Diane Carr

1721061596

kind , and good workers

Charlotte Brewer

1721060605

Rusk does it right! They have been my family’s HVAC provider for 64 years!!! We have lived in 3 different homes during that time and Rusk has kept us warm in the winter and comfortably cool in summer. Their technicians are professionly trained, polite, friendly and impressively knowledgeable. I am pleased to have the opportunity to give Rusk a 110% approval rating!

William Gislason

1721058281

Have been under an annual contract with the Rusk team for the last four years. True professionals that know their stuff and always leave the work site spotless, offer valuable tips, and always friendly personnel. I highly recommend making them your go to HVAC service company!

Melissa Amsbaugh

1721055423

Rusk provides excellent service, their technicians are professional, knowledgeable and get in and out quickly. Over the years we have used them for system repair, replacement and they installed a new system in an addition we added to our house. We were pleasantly surprised that the monthly Gas & Electric bill was less when using both systems. Their prices are reasonable and they are very trustworthy. Highly recommend them for any of your HVAC needs.

Frank Platek

1721055346

Prompt response and great service! Bob is the best field engineer/technician going. Thanks to Kevin and Bob for taking care of us again. Rusk is the only company we use.

Jack Hanser

1721054605

Diane West

1721054056

Always professional and nice. We trust Rusk for our work

Patty/Trish Sutton

1720543047

Kimberly Turner

1720008678

Charles Losey

1719517745

Very thorough and very knowledgeable service technician. Very happy with service. Thanks

gabby powell

1719261255

Rusk was wonderful! I had called late Sunday night when my a/c went out and left a voicemail. The next morning I received a phone call back as soon as they opened and was able to schedule a technician to come out same day. Ron arrived on time, was courteous, professional, and fixed the problem within the hour. It was fair pricing for the work completed. I would recommend giving them a call for any HVAC need!

Jennifer Drake-Grizzell

1719232833

We have had a maintenance contract with Rusk for years and we will not allow any other company to work on our HVAC system. Every tech we have met is honest and hardworking!

Aaron Clark

1714496623

What kind of HVAC where you doing in 1865? Just curious thank you for the feedback.

Adam Evans

1712246940

Pat Beachnau

1709238427

I was very pleased with the service I received from Rusk Heating & Cooling in early January.The technician, Spencer, was very knowledgeable and experienced with the routine maintenance check up that he performed on my HVAC unit. He answered all my questions and I would highly recommend their service.

whitney coman

1709237520

Gary M

1708390696

Fast service tech fixed my issue fast and qoute was accurate

Katherine Littrell

1708191303

We were very pleased with B.Hasler. He diagnosed the problem right away and fixed it.

SUE SCHWAB

1708105527

The guys were professional and did a wonderful job!!!!!

Michelle Lang

1706137307

Rusk heating put my heat pump in right away. They offerred a financing program on their website. That came in handy. The unit is heating very fast and keeping whole condo heated. I have it on air circulate so it moves air around and kerps dust down. I am very happy

Meelz G

1705101691

Earl & Quentin were super professional and did an amazing job installing my new furnace!

V Harris

1704192418

Great customer service, Rusk Heating and Cooling were able to solve my commercial space heating problem, quickly and professionally. Highly recommend for your home or commercial HVAC, repairs or periodic services.

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Rusk Heating & Cooling: Customer Testimonials

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